--- title: "Help center" url: https://tatvaone.ai/help/ date: 2026-10-02 modified: 2026-10-05 lang: en author: "lineesh.kumar" description: "Answers for candidates, administrators and users of Proctorly, AcademicOS and UpSkill LXP, plus a form to contact support." word_count: 424 --- # Help center Help center # How can we help? Search help articles #### Getting started 2 articles #### Candidates (Proctorly) 3 articles #### Administrators 2 articles #### AcademicOS 2 articles #### UpSkill LXP 2 articles #### Account & security 2 articles ## Getting started How do I sign in?Use the Log in menu at the top of any page to open Proctorly, AcademicOS or UpSkill. If your organization uses Microsoft, choose Sign in with Microsoft. Who sets up my account?Your organization's administrator creates accounts and assigns roles. Contact them first if you cannot sign in. ## Candidates (Proctorly) What do I need for a proctored exam?A laptop or desktop with a webcam and microphone, a current version of Chrome or Edge, and a stable internet connection. Run the system check before exam day. What ID should I have ready?The photo ID your institution has asked for. You will hold it up to the camera before the exam starts. My connection dropped during the exam. What now?Reconnect as soon as you can and continue. If you cannot rejoin, contact your institution; the session record shows what happened. ## Administrators How do I add users?Administrators can add users one at a time or import them in bulk, and assign roles that control what each person can see. How do I review an integrity report?Open the exam, choose the candidate and open their report. Each flag shows the clip, the reviewer's decision and notes. ## AcademicOS How do I publish a course from Studio?Review the draft, approve each module and select Publish. Only approved content is visible to learners. Where do AskOS answers come from?From the documents your institution uploads. Each answer shows its source. ## UpSkill LXP How do I turn an SOP into a lesson?Upload the document, review the draft lesson and assessment, set the pass mark and approve. How do wallet credits work?Your subscription value is returned as credits for AI course creation. Your administrator can see the balance. ## Account & security Is Sign in with Google available?Not yet. Sign in with Microsoft is live; Google is coming soon. How do I report a security concern?Use the support form on this page and choose Security. We treat these reports as a priority. No articles match that search. Try different words, or contact support below. ## Contact support Can't find an answer? Tell us what's wrong and which product you're using. - Candidates: contact your institution first for exam-day issues- Include the exam or course name if you can Full nameWork email ProductProctorlyAcademicOSUpSkill LXPTakTioOtherTopicSign-inExam or candidateCourse or contentBillingSecurityOther What happened? Send to supportBy submitting, you agree to our [Privacy policy](%%TATVA_URL:privacy%%). We use your details only to respond to this request.